You have just returned from a trip to Canada.
You flew there and back with Maple Air. You decide to write to the airline to complain about your flight and ask for some money back.
Read the advertisement and the notes you made and then, using the information, write a letter to the airline. You may add other relevant points of your own.
FLY MAPLE AIR TO CANADA We offer: 3 flights a day wide, comfortable seats friendly, well-trained staff a good choice of food – special diets no problem the latest in-flight entertainment Phone 0179 765893 now or see your travel agent for more details.
Your notes: Late boarding Staff quite rude No vegetarian food for me Old film Write your letter of complaint. Do not include any postal addresses.
To department of complains
I write you in order to complain about your services.
I have just come back from a business trip from Canada. I chose your company for the such wide of facilities you provided which, I saw in an advertisement. Unfortunately neither of them were true.
Firstly, As the flight was with delay I had to wait around 4 hours until I managed to check in and the flight could finally take off.
Secondly, If the crew had been more polite, I would not have had an argument with one of them. I regret not asking for a complain form that employee, who refuse to change the film for other one newer.
Definitely, I should have booked with Iberia airlines. Never have I had so uncomfortable journey.
And on top of all, in spite of the fact that the advertisement is said to provide a wide range of food, The lunch, not only was fatty but also cold and nasty.
Taking into account all of them, I would be grateful if you could give me part refund.
I look forward to hearing from you.
Your faithfully.